Social Crisis Training

As recent research has concluded from Altmeter Group (See chart), on average most organizations are not prepared, nor organized for a social media crisis. SayItSocial has developed a number of on-site and virtual certification courses designed to train and prepare large, and enterprise organizations for crisis situations, and social media crisis management. SayItSocial prepares a number of scenarios and social crisis simulations for team members to respond to.

crisis_chart

Sample Courses and Training Topics:

  • Social media crisis planning
  • Social media crisis management
  • Triage planning
  • Escalation procedures
  • How to build your social media crisis command center
  • Social Business Fire Drills

Sample Social Business Crisis Simulation Testing Topics:

  • Is the post negative or postive?
  • Should you respond or not respond?
  • What Channel should you respond on?
  • Should you respond publicy or offline?
  • What is the optimal time to respond?
  • Should the post be assigned to triage?
  • When to use approved statement?

 


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